Emergency Response Call Specialist

Company: VirtualVocations
Location: Naperville
Posted on: October 12, 2024

Job Description:

A company is looking for a Personal Emergency Response Associate to manage incoming calls from elderly and medically-at-risk individuals.

Key Responsibilities

Respond to incoming calls and triage assistance needs according to established protocols
Maintain a high level of customer service during all interactions
Perform off-phone tasks and troubleshoot maintenance alarms as needed

Qualifications and Requirements

High School diploma or equivalent required (GED)
Previous call center or customer service experience
Basic computer skills and familiarity with Microsoft Windows
Compassion and empathy for the elderly and medically at-risk individuals
Satisfactory background check and CORI check

Keywords: VirtualVocations, Palatine , Emergency Response Call Specialist, Other , Naperville, Illinois

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